Retailer Chat - LivePerson Automotive

LivePerson Automotive’s all-in-one platform—including chat, text, video sharing and messaging management—works across devices and almost your entire digital network (including Apple Business Chat, 3rd-party ad publisher sites, Google search results, Facebook Marketplace, etc.). This helps you easily have more of the conversations that sell cars AND provide a better overall consumer experience, sales to service.

Learn why 16,000+ businesses rely on our solution AND why 96% of surveyed retailers who use our platform say we help them sell more cars.

HOWEVER Consumers Want to Connect

Chat, Text, Video

Engage more website visitors AND stay connected with them longer, from initial sales interest to scheduling that 30,000 mile service! Let them chat or text from any device, so you can influence decisions at the very moment they need advice. Even better? You can...

• Record and text personalized videos or images (or share via chat).
• Send permission-based text messages to re-engage previously unresponsive leads.
• Share inventory, vehicle history reports, KBB valuation tools and more right in the conversation window.
• Keep track of every conversation and lead data (including CRM integration).

WHENEVER Consumers Want to Connect

Messaging Made Easy

Be there for consumers...even when your team’s not. LivePerson’s Live Advisors can manage incoming conversations for you as needed. These messaging experts will start building the customer relationship and can even forward live conversations with the hottest buyers to specific staff members for quicker closes

WHEREVER Consumers Want to Connect

Do It All Here

With LivePerson Automotive, your connections don’t stop at your website. You can register for an Apple Business Chat account with us, rely on us for Facebook Marketplace and Google My Business messaging, tie in Google AdWords click-to-message ad extensions, print ads - even your third-party ad listings may offer LivePerson Automotive / Contact At Once! options. That means...

• More connections, more conversations, more sales and service opportunities.
• Consolidated reporting.
• Easy integration with many tools you may already use (our open platform is always adding new connections).
• Manage messages from all those locations in one place.

And Don’t Forget About the Service Drive!

Do It All Here

Our service messaging solution (offered as stand-alone packages or add-ons) provides enhanced, DMS-integrated two-way texting with video/picture attachment and mobile pay capabilities. Service advisors can manage the experience with this added convenience, decreasing phone calls and increasing retention, productivity and CSI scores.

• Capture opt-in permission as part of the service order form (99% opt in).
• Increase additional job approvals 41% with texted updates that include images or videos of the additional work recommended.
• Let customers know their vehicle is ready...and offer a mobile payment option.
• Send simple CSI follow-up texts that have helped retailers improve scores up to 11 points.

Be There Every Step of the Way

LivePerson Automotive is the chat/text provider who can tie all your touchpoints together in a single messaging platform. In other words, people can chat or text with “you” in every step of car ownership, nurturing customer loyalty. It makes you stand out by being so easy to do business with!

More connections. More conversations. More sales and service opportunities. All made easy for you.