Transform the way you connect with today’s car buyers using the most comprehensive communications solutions on the market. ActivEngage's industry-leading messaging and digital retailing solutions help stores turn casual shoppers into lifetime customers. ActivEngage's managed services are powered by the highest-converting messaging team in automotive, and our innovative platform was designed for car retailers by car retailers. Connecting with in-market shoppers and closing sales has never been easier or more effective than with ActivEngage.
Engage customers throughout the online car buying journey using the ActivEngage messaging console. Features like PreRead™ and Lead Form AutoFill help your team’s efficiency, while Chat Transfer and Lead Routing offer a seamless experience for you and your customers. And, all chat transcripts and lead information are sent directly to your CRM.
Managed Chat Support
Today's always-on car buyers don't keep to regular business hours. Sleep well at night, knowing that an expert team is assisting your online customers, even after your physical location closes. Our team converts an unmatched percentage of conversations into qualified sales opportunities for your team and moves shoppers further along the digital retailing experience.
Turn social media into social commerce with ActivEngage. From listing pre-owned inventory on Facebook Marketplace to having real-time conversations through Messenger, ActivEngage is your premier provider when it comes to Facebook optimization.
Bypass driving shoppers to landing pages, hoping they’ll fill out a form, and engage them right from the search results page. Leverage your Google Ads and Google business listings to have SMS text conversations that will drive more traffic to your showroom.
Access shoppers’ live FICO scores, auto tradeline information, current loan payments, and more. With QualiFi, our team (our yours) can facilitate prescreens through one of our credit service partners and drive more qualified customers to your store.
Enhanced Service Scheduling
The customer lifecycle doesn't end with the sale. In fact, over 30% of ActivEngage conversations are related to Fixed Ops. Through integrations with today’s most popular service scheduling platforms, our team of experts can set service appointments on your behalf and send them straight to your DMS
Auto Parts Kit
Sell more part and accessories online with the ActivEngage - Auto Pars Kit integration. With this premier feature, your team (or ours) can offer accurate parts and accessory recommendations and availability in real-time and share them with customers inside chat conversations.
Send Vehicle History Reports® to interested shoppers within the chat conversation. With our Carfax integration, shoppers can learn more about the pre-owned cars their interested in, and your store can build trust by being transparent about the vehicles you’re selling.
Combine the power of LotLinx CX - AMP Vehicle Display Pages with ActivEngage live chat to drive in-market car buyers to the store. Backed by award-winning technology that’s focused heavily on driving better quality sales leads into stores, this integration is a powerful tool for retailers to increase digital ROI.
On average, 26% of ActivEngage appointments result in a sale. With ActivAlerts, you’re the first to know when a hot lead is headed to your showroom. Your management team will get SMS notifications every time we set an appointment on your behalf.
Get more out of your Craigslist listings, and effortlessly drive more sales from your inventory listings. With our SMS text feature, your team (or ours) can connect with interested car buyers on Craigslist.
Engage and convert mobile shoppers using ActivEngage's SMS texting feature. Get a unique, text-enabled phone number for each of your profit centers, manage compliance regulations with automated opt-ins and opt-outs, and use our secure platform to text from your desktop or mobile device.
Reporting & Analytics
Keep track of your store's digital success in right within the ActivEngage console. Our platform allows you to gather and monitor data, such as the number of conversations had and the number of conversations converted within a specific time frame. You can even see what your most-asked-about vehicles are!